Shipping and Return Policy - Empyrean Motorsports Inc.
Thank you for choosing Empyrean Motorsports Inc. for your off-road vehicles, parts, and related products. We strive to provide you with a seamless shipping experience and offer the following shipping and return policies. Please review them carefully:
Shipping Options:
a) In-Store Pickup: You have the option to pick up new and used vehicles, both assembled and in the crate, as well as parts, from our showroom located at 3090 Mavis Road, Mississauga, ON L5C 1V8.
b) Local Delivery: We offer free local delivery within a 25-minute radius of our showroom for new and used vehicles. For locations outside this area, a service fee starting from $50 will be applied, and the exact fee will be quoted to you beforehand.
c) Same Day Delivery: Same day delivery is available for local deliveries.
d) Non-Local Delivery: For non-local deliveries, we aim to deliver your products within 1-5 business days or at a time that is convenient for you. Pre-payment or a deposit is required for all deliveries.
e) Freight Shipping: New vehicles can be shipped in the crate across Canada via freight to your nearest Day and Ross Warehouse for a fee ranging from $70 to $150. Delivery to your door is available for an additional fee based on the size and weight of the product(s). Assembled products must be delivered locally or picked up at our showroom.
Parts Shipping:
a) Local Pickup: Parts are available for pickup locally.
b) Nationwide Shipping: Parts can be shipped anywhere across Canada via UPS. Shipping costs will depend on the location and the size of the package.
Returns:
a) New and Used Vehicles: We do not accept returns on new or used vehicles sold. Please ensure that you carefully consider your purchase before completing the transaction. Refer to our warranty policy for any possible warranty claims if applicable.
b) Parts Return: Parts may be returned within a 30-day period if they are unused and in their original packaging.
c) Special Order Parts: Special order parts are subject to a 25% restocking fee.
d) Non-Refundable Parts: Electrical components, batteries, and engine components are non-refundable. However, they may be subject to applicable manufacturer warranties if available.
Please note that all returns must be accompanied by proof of purchase. To initiate a return or for any questions regarding the process, please contact our customer service department.
We reserve the right to modify or update our shipping and return policies at any time without prior notice. For the most up-to-date information, we encourage you to visit our website or contact our customer service team.
By making a purchase from Empyrean Motorsports Inc., you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this document. If you have any questions or concerns regarding our shipping or return policies, please reach out to our customer service department for assistance.
Effective Date: January 28, 2026